FAQ

What is SMS Reseller?
It is your own worldwide text messaging solution!

- Private Label
- Fully Hosted

A Full Feature SMS web application, integrated with global network connectivity, enabling your customers to send text messages anywhere in the world while interacting with your brand!

What is the business model? How do I make money?
The business model is very simple - it’s purely prepaid. Resellers will pay us to buy the messages in bulk at a wholesale price, and then resells it at their desired price. All stakeholder are provided with web based GUI for accessing the system and transaction. This account allows you to manage your users, brand and promote your Domain Name and your text messaging services.

The more customers you have, the more messages they send and the higher the price per message you charge them, the more money you make. The point is that with our service you focus on serving your customers and building your business. It is like we are working for you are you are earning out of that. We provide you with all backend services that you need to be successful in selling messaging (text, SI, Flash, Business Cards) services anywhere. We provide 24x7 support.

Why should I choose mNatives over other service providers?
We offer you to be part of the 5500 billion SMS business. With mNatives you earn good income, achieve quick growth and build a flourishing career. You get high returns on low investment! You won't be able to find a similar solution elsewhere in the market. To create a similar solution on your own would require significant resources (hiring developers, integrating connectivity with mobile networks globally, designing the application interface etc...).

In other words, there are no services similar to mNatives for SMS resellers.

How to create a Trial Account.
Follow the three step process:

1. Register yourself to mNatives 2. Verify Your account 3. Login and enjoy messaging.

Get Started Now!

Reseller SMS Easy Set-Up Instructions

1. Register a domain for your text message reseller site: www.yourdomainname.com
2. Map the A record of your domain name to our IP address 203.122.58.161
3. Execute service level agreement with our company
4. Woh! Your site is set-up and active. You can start customizing with targeted content and branding!

What you get being mNatives reseller?
mNatives is ready to use and beginners friendly. No technical knowledge required.

. Fully Branded Free website: ready to use, no programming required
. Add your company name and logo online
. Have own domain name (www.urdomain.com)
. Select the site theme color and style and make the site as per your own taste.
. Modify site content: Signup, Login, contact forms, services for your resellers/customers
. Send system generated SMS and email Alerts detailing the login details of your resellers/customers.
. Your website is ready in minutes and you can start selling messages thereafter.
. Integration using mNatives’ powerful SMS API
. Offers you to connect your software to mNatives SMS gateway using API
. Support integration using

  o HTTP/S API
  o XML
  o SMPP Connectivity
  o FTP
  o COM Components
  o Email-to-SMS support is also provided.
  o Full SMS API Documentation provided

What Your Customers Get?

. Ability to communicate with their friends locally or internationally using your service
. Ability to send and receive text messages from any computer to any mobile phone on the Planet
. Cost effective solution for their mobile messaging needs.

There are several ways your customers can access the service, but the underlined characteristics is that no matter how they access your services they see YOUR brand, your Domain name, your logo. They see your service and they interact with your company. Available interfaces are:

1. Web
2. Microsoft Excel SMS plugin
3. J2ME mobiapp
4. Email-to-SMS
5. SMPP Connectivity
6. COM Components
7. FTP
8. XML
9. HTTP/S API

What are the features of your SMS service?
The features available with our services are:

1. Readymade website fully branded under reseller name.
2. Set your own pricing
3. Worldwide messaging
4. Group Messaging
5. Message Scheduling
6. Unlimited sender Ids on a fly
7. Text, Flash, SI Messaging(WAP Push)
8. Multi Language Messaging
9. Template management
10. Supports xls, txt and csv file upload

To which all destinations I can deliver the SMS?
You can deliver Messages across the world.

How long does it take to activate my account?
Your account will be activated within 24 hrs after payment gets credited to our account.

Do I get notified when my credits are low?
Yes. You automatically receive an email when less than 50 credits remain. You can change this to a higher or lower number if you wish.

Is there any limit to the number of SMS sent in a single go?
You can send at the maximum 25,000 SMS in a single go from our web interface. If you are attached groups, you can send 20, 000, 00 messages in a go.

How long does it take to renew my credits to add into my account?
Credits will get added to your account once we receive the payment.

What do I do if I forget my password?
Go to forget Password Link, enter your user id and the new password will be sent to you on your mobile number as SMS.

How can I pay for credits?
You must log-in and go to Purchase Plan. The quickest way to purchase credits is with a credit/debit card; simply follow the steps on the website. You may also pay by cheque or do wire transfer. For either of these methods you must contact us and quote your username and what you wish to purchase. Once payment is received your credits will be allocated.

Do you offer technical Support?
We provide 24x7 technical support. For Support please contact wms-support@acl-wireless.com, or call +91.120.4069400. You can contact our technical staff available 24 Hours a day should you notice a problem with our service.

What format should mobile numbers be in?
Ideally mobile numbers should be in International format without the leading '00' or '+'. For example; 447xxxxxxxxx or 9198xxxxxxxx. Please make sure to prefix the country code.

Why have I received multiple copies of a message?
In rare circumstances a message may be received more than once. This is most likely to occur when you are in 'roaming' on a foreign network, or in a very bad-signal area. If neither of these statements is true, then you should check that you are not sending multiple copies to mNatives.com by mistake.

How do I create a group?
To create a group, go to SMS Broadcast and select create group option.

How do I upload recipient to a group?
You can add single recipient and also recipients in bulk. For adding recipients go to Group Management and select edit option. You can add the numbers manually or can upload file. Supports xls, csv and txt file upload. If file is in xls format, add the header as MSISDN.

Records can be appended as well as overwritten in a Group.

How many Groups can I create?
You can create 20 Groups.

What is the capacity of a group?
A group can have 100000 recipients.

Are the Groups Country Specific?
Yes, Groups are country specific. You have to prefix the country code with all mobile numbers.

Can we schedule the SMS?
Yes, the SMS push can be scheduled to any future date time.

Can a broadcast be rescheduled?
Yes, you can edit the scheduled time for a broadcast 15 minutes before the scheduled time. The content of the broadcast cannot be edited.

Can a scheduled Broadcast be deleted?
Yes, you can delete the scheduled broadcast 15 minutes before the scheduled time.

Where I can view the broadcast scheduled?
Go to View Broadcast and select broadcast Status as Scheduled Broadcast and click on search button.

How do I view my sent messages?
Go to Reporting and detail Report to view the status of all the messages sent by you.

How do I view scheduled Messages?
Go to View Broadcast and select scheduled SMS report to view the scheduled SMS.

What is a from-id or Sender-id or CLI?
The from-id is the originating number (or alpha string) that appears on the recipient’s phone. It can be either a full phone number, or an alpha string of up to 11 characters. For example, it could be your mobile/office number, your company name or website address. You can change the from-id for your account by ordering online. Please make sure by using alpha string as from-id if your operator allows else message get failed.

How do I create a Sender Name?
You can send the request for a Sender Name by going to the Sender Id request in Approval request option. Requested Sender names are approved instantly.

How many Sender names can I have?
You can have unlimited Sender names.

How many mobile phone numbers can I send to in one 'batch' broadcast?
You can send as many messages as you like; as long as you have enough credits available. In one shot you can send 20 Groups and capacity of 1 group is 1, 00,000, means you can send 20, 00,000 SMS. However, we suggest breaking huge batches in to blocks of 150,000 messages or less (as this helps to avoid the risk of HTTP Server timeouts).

What is an SMS template?
You can save your typing time by saving the messages while sending SMS. You can reuse the saves template from the view template option.

What is SMPP?
SMPP stands for Short Message Peer to Peer (SMPP) protocol. It is an open, industry standard protocol designed to provide a flexible data communications interface for transfer of short message data.

Who should go for pushing messages using SMPP connectivity?
SMPP connection is ideal for businesses that need to send large volumes of SMS each month.

How to make SMPP account? How SMPP connection works?
You have to provide ACL, the IP address which has to be registered at the ACL end. An SMPP session between ACL SMPP Server and the SMPP Client is established by SMPP Client issuing a bind request to open the SMPP session. Using the same Bind type configured with ACL the session needs to be formed. Once the session is opened SMPP client can submit request to the SMPP server. Response to the same shall be provided by the SMPP server and the exact Delivery status by the Operator’s SMSC.